The Water Damage Restoration Process From Top to Bottom | SERVPRO® of New Center/Highland Park

It happens to thousands of homeowners every day—14,000, to be precise. A pipe cracks, a basement floods or a water heater bursts, spilling hundreds of gallons of water through a stunned home.

It’s happening as you read this, hopefully not to you. But should the day ever come where a water incident rocks your home, you know who to call, right? This is what happens when you do.

Emergency Contact. We’ll have a conversation upfront about the nature of your issue, and your answers to our guiding questions will lead us to an informed plan for cleanup. Then we’ll figure out how quickly we can head your way to see it in person.

Inspection and Water Damage Assessment. Once we get to your home or property, we can get a good assessment of the damage and fully flesh out the cleanup plan. We’ll stop the flow of any remaining water, warn you about any resulting dangers and determine what can be restored.

Water Removal. We don’t carry these big pumps around for show, you know. We’ll put them to work, doing the heavy lifting as we empty your home of the water weight it’s put on recently.

Damaged Material Removal. Now we’ll have better access to the items for which replacement is the need, and we’ll remove them to give the remaining materials a better environment in which to dry.

Cleaning, Sanitizing and Deodorization. The soggy mess of water intrusion leaves behind staining and odors, and we won’t let them stick around. We’ll make sure everything is cleaned, disinfected and fresh as a daisy.

Drying. The water is gone, but moisture still hangs on in your home, and left alone, it will produce mold. We’ll employ the use of HEPA vacs and other specialized gear to extract every little molecule of unwanted moisture from the surfaces of your home.

Monitoring. We’ll be in touch throughout the process, making sure everything goes according to plan, and making adjustments when it doesn’t. You’ll have full confidence in the expert SERVPRO teams you encounter.

Repairs and Construction. Once all is dry again, we’ll take on the role of carpenters, carpet layers and more as we reconstruct damaged areas and restore your home to its pre-loss condition.

When water damage strikes, make the call to SERVPRO for A-to-Z cleanup and restoration. We’ll make your damaged property look “Like It Never Even Happened.”